Payments and refunds
Entries debit your World Tombola wallet. New accounts receive £25 credit. Ticket prices are in pounds on each prize card. Refund rules live on the refunds page. We do not invent a cooling-off exemption. Until UK consumer-law reading is sourced, we do not claim one. There is no shop cash desk and no unpublished payment rails.
Step 1
Wallet credit
Sign-up credit sits on your account. Entries debit it. It is not cash in a shop till.
Step 2
Ticket price
The number on the card is the ticket, not the prize.
Step 3
Refunds
Read the refunds page. Do not assume a no-refund rule from this article.
Questions
- Will I be charged if I enter a competition here?
- Entries debit wallet credit. The ticket price is the amount shown on the prize.
- Can I cash out wallet credit?
- No. Wallet credit is for entries on World Tombola, not a bank balance.
- Is there a cooling-off period?
- We have not published a legal conclusion on Consumer Contracts Regulations 2013 versus paid prize-competition entries. Until that is sourced, we do not claim an exemption.
- Where do I ask for a refund on a live paid entry?
- refunds@world-tombola.com, and the complaints page if you are unhappy with the reply.
- Do you take crypto or cash in shop?
- No shop. No unpublished payment rails. The registered office is not a public venue.